Well it’s been over 4 months since our Medicare switched carriers and they still haven’t smoothed out all the bumps yet. It has been a very frustrating transition for us. I’ve seen a lot of contracts switch carriers, but I’m thinking this is the worst I’ve witnessed. We have had nothing but problems since NGS took over Upstate Medicare in NY. I’m actually going to take the time this weekend to write up a complaint to give to Congressman Michael Arcuri. The previous carrier had the contract for many years, and they did an awesome job. You always knew what to expect from Medicare and could always get a straight answer when you called. Now you get the strangest denials, and even stranger explanations when you call. Enough is enough, it’s time to do something about this!
Anyone else having the same problems?
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