We have had some interesting posts on our forum lately. One phrase that keeps popping up is “fake it till you make it”. The forum is a great place to go to get help whether you are an experienced biller or you are new to this field. With over 3000 members we get to learn the answers to each others questions and challenges. It’s almost like taking a class in problems that arise in medical billing offices large and small. You get to talk to others who have the same challenges to overcome that you and I are facing. Some readers already have experience in the problem you may be encountering and are happy to share their experience.
Almost every question posted on the forum is answered by more than one person. A big thank you to all our readers and posters who add such flavor to our pet project. Michele logs into the forum at least once a day and responds to any questions she can answer. Michele has been in the medical billing field over 20 years and has encountered many different situations. I may be a little prejudiced being Michele is my daughter, but she can answer a lot of questions.
Someone was commenting on a post asking what may have sounded to some as a stupid question. Our philosophy on that is that no question is stupid. The question is better asked and the answer learned. If you need the answer to that question then you need to ask the question. The comment indicated that billing services get a bad name because of the ones that don’t know what they are doing and “fake it till you make it”. Good billing services don’t like bad billing services giving them a bad name.
Unfortunately in this field you will never learn all there is to know. There is always something new to learn – either a new change in the way things are being done or a new specialty you’ve never billed. So at what point do you “make it”? I don’t believe in guessing your way through problems, but a lot of beginners and seasoned billers have questions and need a place for answers.
I hate to see beginning billers discouraged and quit when they could have succeeded with a little help. Starting a medical billing business can be very discouraging at times. Day after day can go by without a client. Or problem after problem can arise after you get that first client. We remember those days. We had no place to go for help. We remember what that was like. We’ve been working on systems to help billers who need help. In fact, we’ve decided to start an email and telephone support system for billers who need help. Whether your problem is how to get more clients, why your provider isn’t getting paid, whether a modifier would be appropriate (we’re not suggesting a biller add a modifier on their own without the provider indicating it) or which clearing house should you use, you will be able to either email or call us to help solve your problem.
Our medical billing forum offers a great place to go ask those questions. We often find solutions to some of our own challenges on our forum. Other ways to learn what you need to know to succeed are; to take a medical billing course and/or learn to research frequently. If you don’t have any background in medical billing, you are going to need to take a course in medical billing or at least have a place to get answers. There is just so much to learn in this field.
If you do have a background in medical billing that you can research many answers. Our forum is a good place to ask. And as Charlene says “Make Google your friend”. Learn to Google everything. If you don’t find it by Googling, you can try another search engine like Bing. Most people are amazed when they learn how to use Google efficiently. We Google many times a day looking for a telephone number or address or to research something. It is an amazing tool.
I am by no means suggesting that anyone can do this business, and that no background or experience is required. But I am saying that if only people who already know everything there is to know about medical billing start medical billing businesses there won’t be many out there. Some people enter this field because they think they can make a lot of money without a lot of work. That’s BS, and those are the people who give billing services a bad name. But an intelligent, hard working, determined, conscientious, honest, etc etc person can learn what they need to know and become a very successful billing service. No one should ever ‘fake it till they make it’ but they should admit what they don’t know, and go out and learn what they need to in order to do it.