Did you ever have a problem getting your ERA’s? When you sign up for EFTs you get ERAs or electronic EOBs. It sounds like we’re talking in a foreign language – doesn’t it?
Medicare and many other major commercial carriers want to deposit funds directly into checking or savings accounts instead of sending paper checks so they try to get everyone to sign up for EFT or electronic funds transfer. 14 days after claims are submitted to Medicare a transfer is made directly into the providers account and an ERA is sent to the provider. An ERA is an electronic remittance advice. Now in some cases the provider will be signed up for the EFT but not get an ERA. Instead he or she will get a paper EOB.
You can be signed up for EFT without ERA. If you are signed up ERA then you either have to manually download them from the insurance carrier or get them thru your clearinghouse. But sometimes you are signed up for ERA but the ERA doesn’t come. If you get them thru your clearinghouse you need to contact them to find out where the ERA is. They usually will tell you to contact the insurance carrier. When you do that, they will either verify that the ERA was sent to the clearinghouse, or will detect a problem.
If they detect a problem, they usually will rectify it and reissue the ERA. If they confirm that they sent it to the clearinghouse then the clearinghouse will need to talk directly to the insurance carrier to determine why it wasn’t received and posted to your account.