Sometimes it is easy to get discouraged in this business by providers who choose to stop using your service. Recently we’ve been seeing posts on our forum about billing services losing clients due to EMR. It is sometimes difficult to not take these setbacks personally and get discouraged. But you really shouldn’t.
In this business there are always providers who come and go. Some providers will stay with you for many many years but some will leave for reasons you may find very foolish. Personally Alice and I firmly believe that everything happens for a reason and God is in control so we truly don’t let it bother us. Who wants to mess with God’s plan?
We believe that the providers that leave are meant to leave and they leave for a reason. That doesn’t mean it’s a bad thing or that we don’t wish them well. We’ve always tried to be extremely cooperative when a provider leaves whether they are going to do it in house, or switch to another service. We always do the best job possible and so it’s pretty easy to keep our heads held high. Occasionally we get a provider that leaves and makes it difficult to end on friendly terms. We just try not to lose sight of who we are, and keep our level of professionalism.
So if you recently have lost a provider, take a look at your systems and the service you provide. See if there was anything you could have done differently to make things better, and move forward.
Use it as an opportunity to improve yourself. Many times it has nothing to do with the job that you were doing so try not to take it personally.