Michele’s thoughts

We have always been the type of billing service that goes to all lengths for a provider.  We try to do everything possible to help them, as well as making sure we are doing everything possible to ensure that they collect what they are (legally) entitled to regarding their billing.  Cutting corners is not in our vocabulary.  Taking short cuts of writing things off that just need a little extra effort are against our policy.  Here’s where my perfectionism actually can go into overdrive.  But what I have learned over the years is that no matter what you do, no matter how hard you try, and no matter how good of a job you are doing, there are just some providers that will not be happy.  Whether it is that they don’t understand the whole process, or they just choose to not understand I don’t think I will ever know, but I am learning that you have to let them go.

Some providers just are not a fit.  Whether it is that they are not a fit for you, or that they are not a fit for any biller or billing service doesn’t matter.  What matters is that you recognize that they are not a fit.  “If it doesn’t fit you must acquit.”  Never mind, that was OJ.  OK so we’re not talking gloves that are too small but you have to have a sense of humor in this business or you will go crazy.  You also have to recognize when an account is not working out and learn to let go of them.  That can be hard if you have a personality like mine.  I want everyone to like me and I think I can fix everything, by myself, with no help, and make everyone happy.  Well, I can’t.  And that’s ok.

When you first start this business you figure you’ve got to take anybody to get your feet wet.  And sometimes that’s true.  But sometimes years later when you no longer need to take “anybody” you are still taking everybody whether they are a good fit for you or not.  It’s important to recognize that you need to analyze the situation to make sure it will be good for both you AND the provider before you take them on or when deciding if you should continue.  And if you already have a provider (or providers) that aren’t working out (and you know it!), you need to cut them loose.  It may not be easy, but you will be glad you did.

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