I write this article with a heavy heart. We’ve been using Office Ally as a clearinghouse for over 10 years. For most of that time we didn’t pay anything. In most recent years we paid a monthly fee of $19.95. But as of February 1st their pricing has changed. They are now charging $35 per month per NPI/EIN combination. $35 is a reasonable monthly fee for a provider’s office. But for a billing service it can prove to be pretty steep.
For the providers that we bill for we will end up being charged over $1800 per month. That’s almost a 1000% increase. For our larger accounts the fees are fine, but we bill for several smaller providers. Some work only part time and we only charge them between $200-400 per month. With the other costs of doing business it isn’t profitable for us to spend $35 just on claim submissions.
I can hear Linda Walker now: “That’s why I use the provider’s software. I don’t incur any costs for clearinghouse fees.” Love you Linda! We do have some clients that we have that set up with. But the majority of our clients we use our system so the clearinghouse fees fall on us. That hasn’t been a problem until now.
So it is with a heavy heart that we are telling everyone that after 10 years we are being forced to switch clearinghouses. We have found another one that the fees are much more reasonable. We have begun the switch but haven’t actually used it yet. It looks like a pretty good system so far so we are actually excited about giving it a try. We were very happy with Office Ally. Their system and their support were great. But as with everything else in life, change is inevitable. We will keep you posted!