Over the 24 years we have been in business we have learned many things and found various ways to improve our business. A few of these lessons have made a huge difference in the success and direction of our business.  There was no handbook available (nor is there now) on how to run and grow your medical billing business.  We learned by trial and error.  But many of our lessons came as a complete surprise.  Things happened that we thought would make a huge difference to us and it turned out the opposite.  Small things that happened turned out to be huge.

We find our readers love to hear about issues we have gone through, how we handled them, and how they turned out.  So we decided to write about the three things that have happened to us that really turned our business around.  This month we will tell you how getting rid of our office manager made us much more profitable and
turned our business around.

Michele and I are very easy going.  We don’t like confrontation.  We had gotten to a point where we didn’t want to handle all the issues that come up with hiring three employees so we hired an office manager thinking it was going to end all our problems and allow us to get back to the job of running the business.  Unfortunately we kept this office manager long after we knew we she needed to be gone.  You aren’t going to believe this but we had to hire an executive assistant to get rid of the office manager.

When we brought in the assistant she assessed everything that was going on in the entire office and saw that the office manager was the problem.  She just kept confronting her on what she was actually doing – what work was she accomplishing.  We didn’t realize that the office manager was really doing almost nothing except causing problems.  When she realized this was discovered she called our largest account and made a deal with them and turned in her notice to us.  She went to work for our largest account and within a few months they left us to let our former office manager handle the billing in their office.   Many lessons learned here.

Michele was quite worried over the workload that she would have to take over with no office manager any longer.  It was a very pleasant surprise to find that there was no work load to take over.  The new assistant took care of the employee issues and we took back over the end of month billing and everything went much smoother.  Our phones stopped ringing as much with problems from our providers.  The fires we were always putting out stopped.  We couldn’t believe how much difference this made.  Life was much better.  We also figured out that we did need an office manager, we just had the wrong one.  Hiring the right people for the job is huge.

Next month we will tell you about what else happened as a result of this situation that made our business even better.